I wanted to write to you and tell you just how pleased I am with your Dumbwaiter! I have just finished installing it and everything went very well! The first story unit is located in a butler's pantry off the kitchen and the second story unit is in our walk in closet. My wife, uses it to transport laundry and other miscellaneous stuff to the second story.
Firstly, I am very impressed by your service. It was very straightforward to get the details worked out for the specifications and it was actually built and delivered when you said it would be!! That's a miracle in this world today and a first in our remodeling experience! I also want to thank you again for the second set of magnetic switches for the safety locks on the doors. I installed double doors to match the cabinetry in the rooms and they look great!
Second, it installed according to plan without a surprise...another new and refreshing experience! I did all of the installation myself, with the exception of lowering the middle unit from the second story, when I needed my son to help me.
Third, and most important, it works like a charm! I want to tell you that this had been one thing that was important to my wife in our remodeling plans. And she is having just a great time using it and it is the highlight of her day when she can show it off to her friends!
Finally, the price was so affordable! Our contractor wanted $ 10,000 to do this for us and I just couldn't see spending that for a dumbwaiter. My wife, however, had a different opinion and I was in the dog house until I found your unit on the internet. Not only was it desighned better than the one proposed by the contractor, but it was 1/3 the cost!
I just had to share these thoughts with you. I also own my own business, and I know that anything that is a problem comes through loud and clear. But, when something goes right, we don't often take the time to tell someone about it and simply say "Thanks""
So, in this case where so much went right.....THANKS!!!!
Sincerely,
Name withheld by request.
Woodbury, MN
Hi,
Received the dumbwaiter on Wednesday, Saturday I set to installing it. Couldn't find any help so I did it myself. If anyone asks, it took me about 4 hours to install the dumbwaiter, complete the wiring and have it up and running. It took some planning.
I nailed 2 x 4's to the inside walls about 8' above the second floor. Then spanned the shaft with another 2 x 4. I used a chain hoist ( manual ) to lift the middle section into the shaft to about 7' from the basement floor. To attach the section I used a piece of chain with hooks at both ends and hooked under the bottom of the section into the tube steel. After lifting the middle section up, I slid the bottom section under it then lowered the middle section back down. The top section was light enough and at a good height so that I could just lift it into place ( after removing my chain hoist rig. ) Attached the chain, did some wiring, installed the car, ect. and it works like a charm!
I think this is a wonderful product and can't wait to finish the house and use it regularly! And thanks again for the prompt shipping.
Name withheld by request
Oklahoma City, Oklahoma
